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Anthem, Inc. Grievance/Appeals Representative II in Tampa, Florida


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At America’s First Choice, a proud member of the Anthem, Inc. family of companies, it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.

Hours/Location: Currently work at home but will be transitioning to a hybrid work model (TBD 2022- days in office will range from 3-20 days per quarter. Flexible schedule post training- must work 8 hours a day between the hours of (7:30am-9:30pm EST). Must live within 50 miles of the Tampa office. Due to the current COVID-19 (coronavirus) pandemic, this position will require you to work remotely from your home with the flexibility to return to a regular, in-office work environment. As we continue to monitor guidance from CDC and state officials there may be times you would need to report to the office on a monthly or quarterly basis for team meetings or engagement activities.


Responsible for reviewing, analyzing and processing policies related to claims events to determine the extent of the company's liability and entitlement. Primary duties may include, but are not limited to:

  • Conducts investigation and review of customer grievances and appeals involving provision of service and benefit coverage issues

  • Contacts customers to gather information and communicate disposition of case; documents interactions

  • Generates written correspondence to customers such as members, providers and regulatory agencies

  • Researches administrative or non-clinical aspects of the appeal, e.g. eligibility, benefit levels, overall adherence to policies and practices

  • May make decision on administrative appeals where guidelines are well documented and involve limited discretion

  • Prepares files for internal or external review by analysts, medical staff or outside consultant

  • Triages clinical and non-clinical inquiries, grievances and appeals, prepares case files for member grievance committees/hearings

  • Summarizes and presents essential information for the clinical specialist or medical director and legal counsel


The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against Covid-19. All offers of employment are conditioned on completion of a background check, including COVID-19 vaccination verification. If you are not vaccinated, your offer will be rescinded unless you provide – and Anthem approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws.

Minimum Requirements:

  • Requires a High School diploma or GED equivalent

  • A minimum of 2 years experience in customer service

    Preferred Qualifications:

  • Managed care environment, health insurance, or previous appeals/grievance experience preffered

  • Ability to organize work, set and manage multiple priorities in a time sensitive manner is strongly preferred

  • Good oral and written communication skills, basic word processing, data base management, spreadsheet skills, PC proficiency and claims knowledge strongly preferred.

    We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

    REQNUMBER: PS63089