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Anthem, Inc. Community Health Worker - Holyoke in Springfield, Massachusetts


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Beacon Care Services, a proud member of the Anthem, Inc. family of companies, it’s a powerful combination. It’s the foundation upon which we’re creating greater access to care for our members, greater value for our customers and greater health for our communities. Join us and together we will drive the future of health care.

Responsible for serving as a liaison/connector between the patient, care team, and the community. Helps to bridge conversations with patients and remove barriers that prevent them from accessing health and social services. Conducts telephonic and/or face-to-face outreach to Target team members for appointment scheduling, social determinant of health needs assessment, and care gap closure.

Primary duties may include, but are not limited to:

  • Meets patient in assigned Target store to help identify social determinants of health impacting patient’s health and general well-being.

  • Collaborates with social worker and/or care manager to develop action plan.

  • Develops trusting relationship with patients by providing support and advocacy to help achieve health goals.

  • Assists patients in accessing health-related services and community resources, such as assistance with enrollment forms.

  • Facilitates communication between all parties (patients, families, colleagues, and community-based organizations) as needed.

  • Documents interactions with patients and on behalf of patients in medical record. Attends meetings as required.


  • Requires a High School diploma or GED; Bachelor’s degree preferred

  • experience utilizing electronic medical record;

  • 1 year of experience in a healthcare, community-based, or social work environment; or any combination of education and experience, which would provide an equivalent background.

  • Bilingual preferred.

  • Certified Community Health Worker preferred.

  • Travel will be required.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.