Anthem, Inc. Product Health Strategist in Richmond, Virginia
SHIFT: Day Job
Be part of an extraordinary team!
We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change.
Do you want to be part of a larger purpose and an evolving high-performance culture that empowers you to make an impact?
Responsible for working with the product health team to generate and synthesize insights to inform the Product Strategy and development of our platforms.
Primary duties may include, but are not limited to: • Creates outputs including, but not limited to: business storytelling, quick turn research and insights, stakeholder interviews, a summary of findings, personas, journey maps, and lo-fi concept testing. • Partners with the product, research, and business to understand needs and opportunities, existing research and insights available, provides analytical work, develops impact hypotheses, and brings business and design thinking insights. • Identifies and creates insights plans, and develops ideas to address member pain points. • Synthesizes analysis into actionable “health story” document. Supports aggregation of customer data (research, call center, digital, marketing, etc.) for the purpose of generating new insights that inform strategy and development.
• Requires a BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 6 years of experience within Innovation, Story-telling, Customer Experience, Product Management, or Service Design; • Experience in human-centered design research: creating research plans, conducting analysis, and synthesizing data from sources into concise summaries; • Experience conducting qualitative research that focuses on both generative and evaluative objectives; and/or Project planning experience; • Experience applying critical thinking and creative problem-solving skills on projects; • Experience designing, researching, sense-making and pattern recognition; or any combination of education and experience, which would provide an equivalent background. • Master’s in service design or user experience design (HCI) or related strongly preferred.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Anthem approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws.
Anthem, Inc. has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World’s Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at careers.antheminc.com. Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact firstname.lastname@example.org for assistance.