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Anthem, Inc. Manager I Customer Care in Palo Alto, California

Description

SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.

LOCATION: Anthem’s workplace of the future will be both physical and virtual with the number of sites optimized. You must be within a commutable distance of one of our offices. The preferred locations for this position are: Woodland Hills, Costa Mesa, Palo Alto, and Glendale, CA; Las Vegas, NV; Austin, Grand Prairie, and Houston, TX. Once we resume standard operations, some office time is required.

HOURS: This is a Monday through Friday position, and our operating hours are 7:30 am – 8:00 pm, PST. You will rotate with other managers to provide coverage for the later shift.

The Manager I Customer Care inspires greatness among their team by coaching, mentoring, and developing their team to achieve a customer-obsessed service experience. In this position, you are responsible for providing oversight for customer service staff and for establishing departmental policies and procedures.

Primary duties may include, but are not limited to:

  • Directs implementation and administration of benefit programs.

  • Prepares and communicates information to appropriate parties regarding benefit programs, procedures, changes, and government-mandated disclosures.

  • Audits to monitor efficiency and compliance with policies/

  • Prepares specialized reports.

  • May be assigned to special project work consistent with the role and dictated by the needs of the business.

  • Hires, trains, coaches, counsels, and evaluates the performance of direct reports.

Qualifications

Required Qualifications:

  • BA/BS; or any combination of education and experience, which would provide an equivalent background.

  • 1 year of experience in a leadership role.

  • 5 years related customer service experience (call center).

    Preferred Qualifications:

  • Experience in a service-oriented role, such as healthcare, hospitality, retail, and/or call center environment.

  • Prior direct or indirect leadership of at least 15-20 direct reports.

  • Very strong oral, written, and interpersonal communication skills.

  • Ability to motivate and encourage teams, while providing guidance and driving quality and superior customer service.

  • Competency in Microsoft Office to include Word, Excel, Outlook, and Teams.

    We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

    REQNUMBER: PS55977-Palo%20Alto-Palo%20Alto

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