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Anthem, Inc. Behav Hlth/EAP Consultant II, Evenings & Weekends in Long Beach, California


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Beacon Health Options, a proud member of the Anthem, Inc. family of companies, it’s a powerful combination. It’s the foundation upon which we’re creating greater access to care for our members, greater value for our customers and greater health for our communities. Join us and together we will drive the future of health care.

For more than 30 years, Beacon Health Options has changed the way people live with behavioral health conditions. Today, we are the undisputed leader in behavioral health management, serving 37 million people across all 50 states. At Beacon, our mission is to help people live their lives to the fullest potential. Beacon offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.

Location: Remote based in either of the states of New York, North Carolina, Texas or California (Must be available to work during Eastern Standard Time Zone). Works shifts will include Evenings and Weekends.

The Behav Hlth/EAP Consultant II is responsible for providing 24/7 Behavioral Health and Employee Assistance services to up to approximately 10 million lives.

Primary duties may include, but are not limited to:

  • Supports Employee Assistance Program (EAP) service department by responding to initial customer contacts and requests for services; receives a client request, assesses the situation, determines appropriate course of action.

  • Provides telephone and/or on-site support for crisis intervention, assessment, short-term problem resolution, and referral to appropriate provider(s).

  • Assesses members and assists them in accessing behavioral healthcare benefits available under their health plan.

  • Applies specialized knowledge in substance abuse, domestic abuse, grief counseling, and workplace problems.

  • Manages shared mailbox that is used by clients and external vendors to forward information that must be reviewed and placed in the documentation system.

  • Conducts telephone assessments, collecting sufficient clinical information to make appropriate referral and certification decisions for emergency/urgent referrals that require alternate levels of care.

  • Processes utilization management requests and makes appropriate certification decisions.

  • Collaborates with providers to determine alternate levels of care and to facilitate transfers to network facilities and providers whenever possible.


  • Requires 5-7 years of direct psychiatric and/or substance abuse experience and prior managed care experience; or any combination of education and experience, which would provide an equivalent background.

  • Current unrestricted license such as (but not limited to) LPC (as allowed by applicable state laws), LCSW, LMSW, LMFT, LMHC, or Licensed Professional Counselor, in applicable state(s) is required.

  • Current, active, unrestricted RN license preferred.

  • Master’s Degree.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

REQNUMBER: PS48181-California