Anthem, Inc. Mgr II Customer Care - Multi in Jefferson City, Missouri
SHIFT: Day Job
Mgr II Customer Care- Multi
Responsible for managing staff and responsibilities for Life and Disability and Conversion and Portability Enrollment & Billing. These teams include a combination of operations functions that include customer service, membership, billing, mail, document management, etc.
Primary duties may include, but are not limited to:
Establishes policies, practices and efficient/effective procedures.
Develops specific work plans and implements to accomplish operational results, including meeting established service metrics.
Serves as mentor to lower leveled managers;
Serves as subject matter expert for other areas of the company as well as within the department;
Manages multiple functions requiring unique sets of knowledge or has significant fiscal accountability over and above routine people/equipment costs;
May be assigned to special project work consistent with the role and as dictated by the needs of the business;
Audits to monitor efficiency and compliance with policies;
Prepares specialized reports;
Hires, trains, coaches, counsels and evaluates performance of direct reports.
Minimum Qualifications :
Requires BA/BS degree and a minimum of 3 years previous management experience in addition to a minimum of 3 years operations experience; or any combination of education and experience which would provide an equivalent background.
Preferred Qualifications :
Life and disability experience Perferred.
Experience with Workforce Management Tools preferred.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.