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Anthem, Inc. Implementation Coordinator Lead in Jefferson City, Missouri


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.

Implementation Coordinator Lead

Location: Some office work will be required; opportunity within these areas; CA, CT, CO, GA, IN, KY, ME, MO, NH, NV, NY, OH, VA or WI

Leads the Medical/Clinical implementation process for new accounts and monitors renewal implementations.

Primary duties may include, but are not limited to:

  • Project manages new case implementation activities and serves as a liaison between the Account Management team, Sales team, Sales Support and customers.

  • Ensures completion of all critical deliverables from multiple disciplines to assure timely and accurate implementation of our customers' benefit plans.

  • Accountable for the accuracy, timeliness, and completeness of the implementation process. Develops effective relationships with existing new accounts and internal departments, such as Sales Support Services, Operations, Sales, and Underwriting.

  • Works with Director, Account Management Services on tracking, monitoring, and reporting progress of all functional areas throughout the implementation process.

  • Helps to develop tools and best practices necessary to improve installations;

  • Provides on-going root cause analysis; identifies opportunities for process improvement.

  • Acts as primary contact/liaison between customers to resolve issues related to implementation plan design and customer deliverables.

  • Supports Sales and Sales Support teams in developing prospects and responding to RFPs and actively participates in finalist meetings.

  • Leads corporate projects as assigned, develops and implements tracking mechanisms and tools for account implementation.


Minimum Requirements:

Requires BA/BS degree in related field and a minimum of 5 years’ experience in health insurance field; or any combination of education and experience which would provide an equivalent background.

Preferred Qualifications:

  • Employer service experience. - at least 2 or more years of membership and billing experience including knowledge of standard/non-standard benefits and products. - at least 2 or more years of implementation experience or exposure.

  • Previous experience managing National Account client interactions.

  • Clinical implementation knowledge preferred

  • Client facing experience

  • Large scale Project Management

  • MS Project proficiency

  • Project Management Professional (PMP) designation and State licensure to sell health benefits is strongly preferred.

  • Ability to travel as needed.

    Please Note: Associates in this job working from a California location are eligible for overtime pay based on California employment law.

    Applicable to Colorado Applicants Only

    Annual Salary Range*: $61,840 - $77,300

    Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

    • The hourly or salary range is the range Anthem in good faith believes is the range of possible compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in Colorado. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

    We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) + match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. An Equal Opportunity Employer/Disability/Veteran.

    The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Anthem approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws.

    Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.

    REQNUMBER: PS66797-Missouri