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Anthem, Inc. Broker Service Representative in Jefferson City, Missouri


SHIFT: Day Job

SCHEDULE: Full-time

Broker Service Rep I/II Within 2 hours of Indianapolis, IN or within 2 hours of an Anthem location Be part of an extraordinary team We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

Primary duties may include, but are not limited to:

Responsible for providing operational support and expertise, as well as single point of service support (e.g., phone and email inquiries) to key Broker contacts (Brokers, General Agents, Agencies, etc.) and Account Management.

Primary duties may include, but are not limited to:

  • Servicing brokers on behalf of client accounts with timely and effective response to client service related concerns and issues.

  • Keeps sales teams appraised of service related trends and issues, handles escalations and provides overall support to key broker service related issues and needs.

  • Talks with brokers/agencies by phone, via email or in person to ensure the best service possible.

  • Answers Broker inquiries, both telephone and email, and already possesses the skillsets & meets expectations in all 4 of the following key areas: Claims, Benefits, Enrollment, and/or Billing.

  • Responds to all types of customer issues and investigates and resolves errors.

  • Coordinates complaint resolution concerning any type of post-sale service issue with appropriate department(s).

  • Coordinates Broker service needs with other departments as required to ensure optimal service and satisfaction.

  • Educate, assists and/or trains Brokers/Agencies on available self-service tools and electronic applications to help support and manage their business.

  • Seeks, understands and responds to the needs and expectations of internal and external customers.



  • Requires a HS diploma or equivalent

  • Minimum of 1 year of Broker Services experience

  • Minimum of 3 years related claims/customer service/enrollment and billing experience; or any combination of education and experience which would provide an equivalent background.

Preferred Qualifications:

  • Associate's Degree preferred.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Anthem approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws. Anthem, Inc. has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World’s Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.

REQNUMBER: PS71837-Missouri