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Anthem, Inc. Customer Care Representative / Consumer Service Associate - Indianapolis, In - 0143388 in Indianapolis, Indiana

Customer Care Representative / Consumer Service Associate - Indianapolis, In - 0143388

Location: Indianapolis, Indiana, United States

Requisition #: 0143388

Post Date: Jan 09, 2020

Customer Care Representative I-III / Consumer Service Associate

Are you seeking a place to grow in a career? Do you want to make a difference? A Place where continuous learning andperformance are rewarded? Start yourcareer as a Customer Care Representative at Anthem.

As a Customer Care Representative you will guide members through their healthcare questions via customer calls and e-mails or help providers with answering questions about member plans. You will be the one helping them navigate their healthcare needs by explaining their benefits, solving claim concerns, finding a doctor nearby or being their healthcare advocate. You will be their guide to a better healthcare experience and ensure that they only need to call once to get the help they need.

Here’s what a typical day may look like:

  • From the moment youlogin, you’ll be focused on answering customer calls, demonstrating our valuesof caring as you proactively work to resolve our members questions and concerns

  • You’ll strive for firstcall resolution, working to resolve member issues at the point of contact

  • You’ll have dual monitorsand leverage computer based resources to find answers to customers questions,and help simplify next steps for members without giving them homework

  • You may reach out topartners in other departments, or to Doctors’ offices to help resolve acustomer concern

  • You’ll support yourteammates, flex as business needs require to ensure we are meeting the needs ofour customers

  • At Anthem, the team is comprisedof the best and the brightest from diverse experiences, cultures, and backgrounds.The values we each bring to the table are a part of what makes our company sosuccessful.If you want to be a part of this exciting team, makea difference in someone’s life every day and help change the healthcareindustry, apply today!

QualificationsNeeded:

CCRI/II/III:

· No previous healthcare experience is needed, we will set you up for success with extensive work specific training.

· High school diploma; 1years of experience in customer service, including excellent communication both verbal and written and problem solving skills; or any combination of education and experience, which would provide an equivalent background.

· Strong work ethic and sense of responsibility for your team mates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being easy to work with and having a positive attitude

· A passion for serving others, and willingness to learn the heath-care industry

· Great communication and listening skills with the ability to be empathetic and desire to help resolve members questions at the first point of contact

· Must exemplify Anthem Values: Accountable, Trustworthy, Caring, Innovate, Easy to Do Business With

· Ability to work any 8 hour shift between the hours of 7 AM - 9 PM Monday - Friday.

CSA:

· All the above qualifications plus:

· High school diploma; 5years of experience in customer service, including excellent communication both verbal and written and problem solving skills; or any combination of education and experience, which would provide an equivalent background.

· BA/BS preferred.

· Experience in successful resolution of high level/sensitive customer service issues.

What Does Anthem Have to Offer You?

  • Competitive Compensation

  • Quarterly incentive bonusplan based on performance.

  • Annual increases based onperformance.

  • Opportunities forovertime.

  • Special recognitionawards

  • Opportunities for growth and promotion

  • Potential for promotionwithin 9 months.

  • Career pathopportunities. Many of our trainers, quality coaches, managers andleaders also began their careers as a Customer Service Representative.

  • Get your Bachelor’sdegree paid for in full or further your education with tuition reimbursement.

  • Great benefits and perks

  • Free Onsite FitnessFacility*

  • Onsite Fresh Market orCafeteria

  • Employee Discount Program

  • Affordable HealthInsurance, Dental, Vision and Basic Life

  • 401k match to help youplan for the future

  • Paid Time Off

  • Volunteer Time Off

  • Free Parking Anthem, Inc. is ranked as one ofAmerica’s Most Admired Companies among health insurers by Fortune magazine andis a 2019 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company andapply, please visit us at careers.antheminc.com. An Equal OpportunityEmployer/Disability/Veteran.

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