Anthem, Inc. Desktop Management Analyst II in Hialeah, Florida
SHIFT: Day Job
Your Talent. Our Vision. At Beacon Health Options, a proud member of the Anthem, Inc. family of companies, it’s a powerful combination. It’s the foundation upon which we’re creating greater access to care for our members, greater value for our customers and greater health for our communities. Join us and together we will drive the future of health care.
For more than 30 years, Beacon Health Options has changed the way people live with behavioral health conditions. Today, we are the undisputed leader in behavioral health management, serving 37 million people across all 50 states. At Beacon, our mission is to help people live their lives to the fullest potential. Beacon offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.
Responsible for installing, configuring, testing and maintaining systems that automate, measure or manage other standardized processes and tools within Technology and Operations.
Primary duties may include, but are not limited to:
Performs assigned tasks to complete simple to moderately complex customer requests for configuration, testing and/or delivery of desktop software applications and standardized Operating Systems components.
Provides support to IT users of desktop management tools. Interface with others to resolve desktop toolset issues of simple to moderate complexity.
Participates in meeting to advance routine desktop configuration initiatives. Test functionality of new Desktop management software tools under evaluation as direction.
Support audit requirements as requested by other team members. Perform level I systems administration of selected desktop management applications.
Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 2 years of PC, computer networking, telecommunications experience or troubleshooting software/hardware problems; or any combination of education and experience, which would provide an equivalent background.
Experience in troubleshooting software/hardware problems required.
Knowledge of the following are preferred: Active directory (Azure), software installation and configuration, Windows operating systems, ServiceNow (incident and problem management).
Technical certification preferred.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.