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Anthem, Inc. Infrastructure Svcs Analyst II/Senior in Hanover, Maryland


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

Infrastructure Svcs Analyst II

Solves problems, performs analysis, researches, and tests functions for systems and networks. Implements, monitors, and operates systems and networks. Recommends and performs system and network upgrades.

Primary duties may include, but are not limited to:

  • Provides second level trouble support; solves randomly occurring problems

  • Performs implementation tasks for systems and networks; executes testing

  • Performs system and network upgrade tasks utilizing change control

  • Designs and configures vendor services orders for repetitive services and oversees implementation

  • Compiles data in support of equipment and user relocations or system migrations

  • Performs simple configuration changes to meet business requirements under supervision

  • Responds to Level 3 and 4 change and problem requests; participates in level 1 or 2 incident recoveries with minimal supervision

  • Remains up-to-date on information regarding relevant platform technologies

  • Forecasts and budgets for production support growth and/or enhancements

    Infrastructure Svcs Analyst Senior

Solves problems, performs analysis, researches, and tests functions for systems and networks.

Primary duties may include, but are not limited to

  • Provides trouble resolution on complex problems

  • Leads implementations for systems and networks

  • Develops testing plans to ensure quality of implementation

  • Represents major upgrades and reconfigurations in change control

  • Designs and analyzes mix of vendor services meeting business requirements; maintains relationship with key vendors

  • Leads lights-on initiatives to consolidate equipment and/or implement business relocations.

  • Performs capacity analysis

  • Recommends and implements capacity increases

  • Serves as the technical escalation for results of preventative maintenance routines; supervises preventative maintenance

  • Performs the most complex operations and administration tasks


Requires Bachelor's degree in related field; 3 - 6 years of experience required in a support and operations role in any of the following areas: servers, networks, telecommunications, storage, mainframe, operating systems, middleware, disaster recovery, collaboration technologies, hardware/software support or other infrastructure services role; or any combination of education and experience, which would provide an equivalent background. Multiple trade certifications and/or continuing education preferred. Capable of working independently with minimal supervision, participating in projects, and capable of resolving most incidents and configuration changes required. Demonstration of strong mentoring skills preferred.

  • Scripting background JSON/Python preferred, but not required

  • Automation - Know and understand basic rules of creating good APIs, how http works, and how to create JSON/XML files

  • Experience with PowerBI, Dynatrace and Splunk, preferred, but not required

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

REQNUMBER: PS47400-Maryland