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Elevance Health Customer Care Representative I,II, III in Boston, Massachusetts

Customer Care Representative I,II, III + Location: National +50 Miles away from nearest PulsePoint, National +50 Miles away from nearest PulsePoint + Job Family: CUS > Care Reps + Type: Full time + Date Posted:Jun 22, 2022 + Req #: PS72073 Description Build the Possibilities. Make an extraordinary impact. Beacon offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care. Beacon Health Options is a proud member of the Elevance Health Inc family of companies. As a Customer Care Representative, you will be responsible for successfully completing the required basic training. As a Customer Care Representative, you will be able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. You must pass the appropriate pre-employment test battery. How you will make an impact: + Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims. + Analyzes problems and provides information/solutions. + Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. + Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. + Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. + Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting. + Outbound calls are conducted in the ZipDrug business area. This position can be filled at Customer Care Representative I, II or III level. The hiring manager will determine the level, based on the candidate’s experience and background. Minimum Requirements: + CCRI - Requires a HS diploma or equivalent and previous experience or any combination of education and experience which would provide an equivalent background. + CCRII - Requires a HS diploma or equivalent and a minimum of 3 years of the company's experience in an automated customer service environment + CCRIII - Requires a HS diploma or equivalent and a minimum of 5 years of the company's experience in an automated customer service environment + Ability to work from home with internet access and a quiet and private workspace + Ability to work any 8-hour shift M-F between 8am and 9pm, possible weekend OT as needed Preferred Skills, Capabilities, and Experiences: + A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact + A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns + A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer + Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed. + Flexible and quick learner, willing to adapt to changing customer and business needs. + Bilingual (Spanish) Preferred Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Be part of an Extraordinary Team Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading. We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact? We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World’s Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at careers.ElevanceHealthinc.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contactability@icareerhelp.comfor assistance. EEO is the LawEqual Opportunity Employer / Disability / Veteran Please use the links below to review statements of protection from discrimination under Federal law for job applicants and employees. + EEO Policy Statement + EEO is the Law Postero + EEO Poster Supplement-English Version + Pay Transparency + Privacy Notice for California Residents Elevance Health, Inc. is an E-verify Employer Need Assistance?Email us (elevancehealth@icareerhelp.com) or call 1-877-204-7664

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