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Anthem, Inc. Process Improvement Director in Atlanta, Georgia


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.

The Process Improvement Director is responsible identifying opportunities for improvement, developing and implementing best practice and continuous improvement initiatives for a business unit.

Primary duties include, but are not limited to:

  • Proactively identifies opportunities for improvement

  • Researches, develops, and implements related best practices

  • Develops metrics to track performance and goal achievement

  • Serves as internal consultant relative to continuous improvement initiative

  • Convenes cross-functional work teams on critical improvements projects

  • Develops compelling presentations to influence change and drive engagement

  • Identifies and develops plans to improve performance to be incorporated enterprise wide.



  • Requires a BA/BS degree in a related field, 10 + years of process improvement experience with planning, project management, business analysis, and leadership role experience; or any combination of education and experience, which would provide an equivalent background.

  • Six Sigma Black Belt certification preferred.

  • Ability to travel maybe required.

    Preferred skills:

  • Health plan operations experience

  • Strong background knowledge/experience with Medicare and Medicaid Plans

  • Familiarity with Anthem organization, processes and systems

  • Continuous process improvement experience

  • Experience with root cause analysis and remediation tactics

  • Comfortable interpreting data and developing meaningful insights

  • Must be able to present and communicate at the executive level

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.