Anthem, Inc. NGS Subject Matter Expert (SME) Lead-Remote in Albany, New York
SHIFT: Day Job
Be part of an extraordinary team
We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?
Responsible for providing oversight and direction to NGS Subject Matter Expert (SME) I and II, as well as serve as a SME for a variety of Medicare Customer Care training programs and content documentation such as scripts and reference materials.
Primary duties may include, but are not limited to: •Provides complex, in-depth knowledge and expertise and serves as coach and mentor to all team members. •Provides leadership in conjunction with the Training Manager in problem solving and decision making relative to complex issues and questions in the development of training and content products and solutions. •Performs quality audits of work performed by Team. •Researches, reviews, analyzes and interprets complex Medicare policy, call center data, trends, technical information and material to incorporate into training and content. •Analyzes needs and gaps, identifies solutions and best practices and provides consultation on Medicare training and content. •Reviews and provides feedback on Standard Operating Procedures (SOPs) to ensure accuracy and completeness. •Reviews feedback and evaluates training and content, recommends and supports implementation of improvements. •Assists leadership team with project planning and implementation. •Leads and provides oversight on projects and initiatives involving multiple associates. •Reviews Medicare program material, monitors media outlets, analyzes information, extrapolates impacts and communicates to others. •Provides expert consultation and representation on calls and meetings with the Beneficiary Call Centers (BCCs), Medicare Administrative Contractors (MAC) and the Centers for Medicare and Medicaid Services (CMS). •Understands Medicare specific processes, technologies and key drivers of performance in order to integrate them into products and solutions.
Requires BA/BS degree in business, learning, education, instructional design or project management, 7 years of experience; or any combination of education and experience, which would provide an equivalent background.
Some travel required.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Anthem approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws. Anthem, Inc. has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World’s Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at careers.antheminc.com. Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact email@example.com for assistance.