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Anthem, Inc. Manager Retention, Field Reps - NY in Albany, New York


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.

Manager Retention Field - NY region (includes NYC, Brooklyn, Bronx, Queens, Staten Island, and Nassau) The selected candidate will work from one of these offices.

Responsible for coordinating and directing the efforts of the retention initiatives in the NY Health Plan. Develops objectives, policies and programs for retention activity related to membership growth, retention, acquisitions and business initiatives. Primary duties may include, but are not limited to:

  • Oversees the quality control process and procedures to verify accuracy of the applications and enrollments into the program.

  • Develops, changes, and/or adapts retention techniques to fit the NY marketplace.

  • Ensures compliance with state and municipal laws, rules, and guidelines. Tracks, measures and monitors enrollment and re-certification trends and issues including discussions with State and County contacts.

  • Hires, trains, coaches, counsels, and evaluates the performance of direct reports.

Highly qualified candidates will have:

  • People Management expertise: this role will have oversight of a team of regionally-positioned retention representatives

  • Provider Relations/Community Engagement expertise

  • Reporting and Data Analysis; Quality Improvement metrics

  • Growth and retention strategy and execution

  • Experience interfacing with Sales and Member Services departments


  • Requires a BA/BS (MS preferred) in Marketing, Business Administration or related field; 7 years of experience in sales, a proven track record of designing, developing, and managing sales, marketing, and community relations functions; or any combination of education and experience, which would provide an equivalent background.

  • Healthcare experience is required.

  • Experience with Medicaid, Medicaid Essential Plans and Child Health Plus is required.

  • Leadership experience with direct reports is a must.

  • Must be able to travel regularly between the offices in NY.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.